Regulators

Swiss Bank Complaint Body (SBO)

The Swiss Banking Complaint Body SBO began its mandate in April 1993.

Organization Profile

The Swiss Banking Complaint Body, the SBO, began its mandate in April 1993. It handles approximately 2000 inquiries per year.
The SBO is an independent mediation body that provides a free service. It is funded by the Swiss Banking Ombudsman Foundation, which has a board of independent citizens and is chaired by Annemarie Huber-Hotz. h.c., former Federal Chancellor.
SBO has two functions:
1. The SBO is responsible for resolving complaints between Swiss banks and their customers;
2. The SBO operates the Central Claims Office, set up for those looking for dormant assets.
Marco Franchetti has been Bank Ombudsman since July 2013. He is supported by multilingual lawyers, economists and banking experts.

Regulatory complaints

When you are not satisfied with your investment, you can file a complaint in 3 steps:
Step 1: Contact the Forex Dealer directly
When you have a complaint, the best way is to contact the Forex platform directly to help resolve it and seek a written reply.
Step 2: If you are not satisfied with the processing result of the foreign exchange dealer, you can file a complaint with the Swiss SBO
If you are not satisfied with the dealer's response, you can contact the Swiss SBO for a free complaint.
Note: Before filing a complaint with the SBO, you need to confirm the following 3 things: the bank you are complaining against is in Switzerland; you have received a written reply from the bank; and you have not filed a lawsuit in court.
There are 2 ways to complain:
(1) Telephone complaints
Simple complaints are resolved by the SBO over the phone, and the SBO usually provides information to the customer and tells them what to do;
Phone:
+41 (0)43 266 14 14 German/English
+41 (0)21 311 29 83 French/Italian
Working hours: Monday to Friday 8:30 am - 11:30 am (Switzerland does not work in the afternoon)
Note: If your problem is more complicated, it is recommended that you file a complaint by mail or online.
(2) Mail complaints
Email Complaint Address:
When making a complaint by mail, the address of the complaint form to be downloaded: http://www.bankingombudsman.ch/wp-content/uploads/2014/01/Eingabeformular_en.pdf
Complaint form translation reference template:

Step 3: File a complaint in court
If you are not satisfied with the forex dealer's response, you can file a complaint in court.
Complaint handling time:
Usually, the complaint processing time for SBO is about 1-2 months. Simple complaints may take less time and complex complaints may take longer.

Contact information

SBO contact information:
Website: www.bankingombudsman.ch
Tel: +41 (0)43 266 14 14 German/English
+41 (0)21 311 29 83 French/Italian
Fax: +41 (0)43 266 14 15
Address: Swiss Banking Ombudsman
Bahnhofplatz 9

Related Links

Swiss Financial Market Supervisory Authority: https://www.finma.ch/en

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