Regulators

Bolivian Financial Supervisory Authority System (ASFI)

ASFI is an institution established under public law, with legal personality, with the autonomy of its own assets, administrative, financial, legal and technical manage...

Introduction

ASFI is an institution established in accordance with public law, with legal personality, with its own assets, administrative, financial, legal and technical management, authority, rights and autonomy of nationwide structure
The purpose of ASFI is to regulate, control the market, and regulate the activities of financial intermediation, financial services and ancillary entities.
Mission: Regularly monitor the financial system to ensure its stability, reliability, efficiency and transparency
Vision
As a strategic management oversight agency, with recognized prestige and credibility, it is committed to improving transparency, strengthening expertise and human resources, maintaining the stability, reliability and efficiency of the financial system, and protecting the rights and interests of financial consumers.
target
1. Protect the financial intermediaries that authorize savings and increase the credibility of the Bolivian financial system.
2. Promote the popularization of financial services.
3. Ensure that financial institutions provide efficient and safe means of financial transactions, promote economic development, and meet the financial needs of financial consumers.
4. Monitor compliance with central country-level executive agency-set policy and funding targets.
5. Protect financial consumers and accept complaints within the scope of the investigation.
6. Control financing to meet the housing needs of people, mainly low-income people.
7. Promote more transparent information in the financial system, so that financial consumers under supervision can obtain better information on financial services such as interest rates, fees, expenses and employment, and make better decisions on a more informed basis.
8. To ensure that financial institutions provide quality financial services.
9. Maintain stable solvency and improve the efficiency of the financial system.

Regulatory Inquiries

General page: https://www.asfi.gob.bo/index.php/sist-finan-cf/entidades-de-intermediacion-con-licencia-de-funcionamiento.html
National or most national financial institutions:
https://www.asfi.gob.bo/images/INT_FINANCIERA/DOCS/Entidades_supervisadas/Con_Licencia/Con_licencia_BPD.pdf
Bank:
https://www.asfi.gob.bo/images/INT_FINANCIERA/DOCS/Entidades_supervisadas/Con_Licencia/Con_licencia_Multiples.pdf
SME Bank:
https://www.asfi.gob.bo/images/INT_FINANCIERA/DOCS/Entidades_supervisadas/Con_Licencia/Con_licencia_Pyme.pdf
Development Financial Institutions:
https://www.asfi.gob.bo/images/INT_FINANCIERA/DOCS/Entidades_supervisadas/Con_Licencia/Con_licencia_IFD.pdf
Financial intermediary business license:
https://www.asfi.gob.bo/images/INT_FINANCIERA/DOCS/Entidades_supervisadas/Con_Licencia/Con_licencia_Intermediaci%C3%B3n.pdf

Appeal Claim

Appeal Claim:
1. Present your initial request at an ASFI franchised financial institution, and your request will be registered by the bank's officials.
2. After registration, you will get a voucher with the claim number.
3. The response time is five (5) business days; if you require a longer period, the financial institution must communicate with the administrative group within five (5) business days.
4. You will receive a response from the financial institution, which must be clear, timely, comprehensive and understandable.
Procedure for filing a claim:
Before submitting a complaint to the National ASFI Advisory Center, first file an oral or written complaint with the relevant financial institution, you need to submit proof of claim, and wait for a response from the financial institution (may ask for an extension) within 5 working days. The complaint must have The following features:
1. Provisions: must be in writing;
2. Timely: refers to meeting the deadline stipulated in accordance with ASFI rules, i.e. 5 working days;
3. Sufficient: It should be factual, complete, accurate, impartial and unbiased, and the issues raised in the complaint are verifiable facts;
4. Understandable: Clear information provided by financial consumers for easy understanding.
Second: If you are not satisfied with the response given by the financial institution, any financial consumer can submit your appeal request at the National Advice Centres and ASFI Headquarters.
1. The appeal must be submitted in writing and include the complainant's name, address, telephone number and the official signature of the applicant; if it is expressed by an agent, a certificate must be submitted; in the case of a legal person, relevant evidence must be submitted by law Represented documents;
2. Enclosed herewith is the financial institution's previous response to the complaint filed in the first instance; including the factual details in the complaint
3. When the claimant fills out the contact form, select the contact method you use most often.

Contact information

Free consultation: 800 103 103
Email: [email protected]

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