Costa Rica Insurance Superintendent (SUGESE)

Sugese aims to facilitate the national insurance market, operating in a transparent and efficient development manner.

Forex Regulatory Tips

Verified by the email of the staff, this institution does not supervise foreign exchange, but is only an insurance supervisory institution.

Organization Profile

1. Institutional nature
Sugese is the public body responsible for authorizing, regulating and supervising the insurance business, natural and legal persons, and is affiliated with the Central Bank of Costa Rica.
2. Institutional History
On August 7, 2008, Sugese was established under the Insurance Market Regulation Act No. 8653, which operates under the direction of the National Commission for the Supervision of the Financial System (CONASSIF), which is composed of the Governor or Manager of the Central Bank, the Minister of Finance or his A collegiate body of representatives, consisting of five members elected by the Central Bank Board of Directors.
3. Mission
Our mission is to ensure consumer rights, stability and the efficient functioning of the insurance market.
4. Regulatory Objectives
The Insurance Market Supervision Law states that the general objective of the supervisory agency is "to ensure the stable and efficient operation of the insurance market and to provide the most comprehensive information to policyholders (Article 29 of Law No. 8653)."
5. Contact information
Address: San Pedro de Montes de Oca, Edificio Torre del Este, piso 7
Call Center: 2243-5108
Email: [email protected]
Fax: 2243-5151
Hours of Operation: Monday to Friday 9:00am to 5:00pm

Regulatory Inquiries

Insurance Agency:

Regulatory complaints

Complaints have no specific format requirements and must contain the following information:
1) The identity card of the complainant and the name of the entity or legal person of the defendant;
2) In chronological order, clearly state the reasons for the complaint;
3) Clarify the goals you want to achieve by complaining;
4) Telephone and means of receiving notifications (fax or email);
5) Date and signature of relevant parties (required)
Complaints can be submitted to the supervisory authority in two ways:
a. In physical form: Sugese's full address is San Pedro de Montes de Oca, Edificio Torre del Este, piso 7, working hours are Monday to Friday from 9:00 am to 5:00 pm, with the signature of the relevant party.
b. Send email: The email address is [email protected], and it must have a digital signature certificate (the scanned signature is invalid).
Complaint duration:
The terms set by the regulator are 20 working days from the time the complaint complies with the procedures provided. In the event of special complications, the regulator will notify users when the complaint begins, but in no case for more than two months.

Related Links

Central Bank of Costa Rica:
Latin American Association of Insurance Supervisors:

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