Regulators

Indonesian Financial Services Authority (OJK)

OJK aims to be a trusted regulator to review the financial services industry in order to protect the interests of consumers and the general public.

Organization Profile

Institutional nature
The Indonesian Financial Services Regulatory Authority (OJK for short) is a government agency. It aims to be a trustworthy regulator to review the financial services industry, with the aim of protecting the interests of consumers and the general public, making the financial services industry a pillar industry of the national economy, enhancing its global competitiveness and promoting public prosperity. . Its core values ​​include integrity, professionalism, collaboration, inclusion and vision.
Institutional History
Indonesia OJK was established in 2013.
Regulatory functions
The main tasks of OJK are:
1. Ability to successfully carry out activities in all economic fields and regularly organize them in a fair, open and impartial manner.
2. Establish a sustainable and stable financial system.
3. Protect the interests of consumers and the general public.
Regulatory Objectives/Scope
OJK Indonesia regulates all financial services activities in banking, capital markets, and non-banking financial services.
The goal is to ensure overall activity in the financial services industry:
1. Organizedly and in a fair and open manner
2. Promote sustained and stable growth of the financial system
3. Protect the interests of consumers and people
Contact
Online consultation: http://www.ojk.go.id/en/Contact.aspx
Tel: (021) 2960 0000
Fax: (021) 385 8321
Email: [email protected]
Address: Otoritas Jasa Keuangan, Gedung Soemitro Djojohadikusumo, Jalan Lapangan Banteng Timur 2-4. Jakarta 10710.

Regulatory complaints

Indonesia OJK does not regulate leveraged foreign exchange, but if you have other financial complaints, you can file a complaint through the following 3 steps:
Step 1: Contact the financial company directly
When you have a complaint, the best way is to contact the financial company directly to help resolve it.
Step 2: If you are not satisfied with the processing results of the financial company, you can file a complaint with OJK Indonesia
If you are not satisfied with the response of the financial company, you can contact OJK Indonesia for a free complaint.
There are 5 ways to complain:
(1) Submit a complaint to OJK Indonesia online.
Online complaint address: https://konsumen.ojk.go.id/FormPengaduan
(2) Submit a complaint to OJK Indonesia by mail.
Email complaint address: [email protected]
(3) Submit a complaint to OJK Indonesia by fax.
Fax Complaint Address: 62 21 386 6032
(4) Submit a complaint to OJK Indonesia by letter.
Mail complaint address:
Member of the Board of Commissioners of the Financial Services Authority Field of Education and Consumer Protection Radius Prawiro Tower, 2nd Floor Bank Indonesia Office Complex Jl.MH.Thamrin No.2 Central Jakarta 10350
(5) Submit a complaint to OJK Indonesia by telephone.
Telephone Complaint Address: 62 21 2960 0000
Step 3: File a complaint in court
If you are not satisfied with the response from the financial company or the Indonesian OJK, you can file a complaint in court.

Example of punishment

Related Links

Financial Services Authority of Indonesia: https://www.ojk.go.id/en/Default.aspx
Indonesian Commodity Futures Trading Regulatory Agency: http://www.bapepam.go.id/
Government of Indonesia: http://indonesia.go.id/
Bank Indonesia: http://www.bi.go.id/id/E404.aspxRequestedUrl=http://www.bi.go.id:80/web/id
Ministry of Economic Coordination of the Republic of Indonesia: https://ekon.go.id/
Indonesian Ministry of Finance: http://www.depkeu.go.id/
Commodity Options Exchange: http://www.bappebti.go.id
Other links: http://www.ojk.go.id/en/Pages/tautan-lainnya.aspx

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